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Thor Medical strives to provide a first class service in all areas.

Have you experienced an exceptional service provided by Thor Medical?

We would appreciate your positive feedback to pass onto our hard working staff.

Please complete our Customer Satisfaction Survey.

Thor Medical Ltd is committed to ensuring our services are delivered to the high standards that we and our customers expect.

We ensure a swift and fair response to all complaints and are committed in providing a complaints process for all service users.

If you need to make a complaint against Thor Medical Ltd please either contact us or use our dedicated Complaints Form.

What happens next...?

• One of our dedicated managers will contact you to apologise.
• A senior manager will review the case and care given to reflect on any issues raised.
• improve our practice/ policy or procedures to mitigate further incidents.
• Inform you of what has been done and what we have done to address the issue/ actions taken.